These general business conditions are issued by FTP ENGINEERING, s.r.o., Pri Hrubej lúke 1, 841 02 Bratislava, Slovakia
1. Introductory provisions
This internet store “gastroprocessor.com” is intended for purchases only by physical and legal persons with a valid Business Identification Number in accordance with the Commercial Code of Slovak Republik (Obchodny zákonník).
This store is not intended for purchases by physical persons – consumers, households.
The prices listed are informative and will be specified in the order confirmation.
The images used are for illustrative purposes only and may not match the delivered products.
These general terms and conditions govern the relationship between FTP ENGINEERING s.r.o., Pri Hrubej Luke, 1, 84102, Bratislava, IČO: 35977558, gastroprocessor.com (hereinafter referred to as the “Seller”) and the Buyer.
All relationships between the Seller and the Buyer that are not regulated by these general terms and conditions are governed by the relevant provisions of the Commercial Code of Slovak Republik (Obchodny zákonník), or the Civil Code of Slovak Republik (Občiansky zákonník) and other generally binding regulations of the Slovak Republic. The Seller reserves the right to unilaterally amend or completely replace the General Terms and Conditions in the event of an unavoidable need. The Seller will publish any changes to the General Terms and Conditions on its website together with a determination of their binding nature on the website.
2. Payment terms at gastroprcessor.com
The seller gastroprocessor.com reserves the right to change prices. The valid prices are confirmed to the buyer by the seller at the time of order and are dependent on the valid prices at the time of order acceptance.
The seller is entitled to request a deposit of up to 100% of the order value before delivery. If a deposit is required, a document “Provisional invoice – tax document” is issued. After delivery of the goods, the value of the deposit is deducted from the tax document
3. Delivery conditions
Delivery of goods is carried out according to INCOTERMS 2020: Ex Works, Malacky, Slovakia.
4. Liability for damage to the goods, warranty
The buyer is obliged to inspect the goods immediately upon receipt. If damage is detected, a record of the damage will be made and the seller will resolve the issue of replacement or repair of the goods. Late complaints about mechanical damage to the product can no longer be accepted. Before the first use, the buyer is obliged to study the warranty conditions and then strictly follow this information. The warranty period begins upon receipt of the goods by the buyer.
The delivered goods are provided with a warranty period of 12 months. The warranty period begins from the date of delivery of the goods. The seller is not liable for defects if these were caused after the risk of damage to the goods passed by external events and were not caused by the seller, as well as for damage caused during delivery of the goods by the carrier.
Warranty repairs can only be carried out by the manufacturer’s service company.
The warranty does not apply to
- defects caused by incorrect installation, repairs by an unqualified person, damage caused by neglect of regular maintenance or incorrect handling contrary to the instructions for use, mechanical damage
- defects caused during transport after the goods have been taken over by the buyer or carrier
- defects caused by normal wear and tear (hoses, rubber seals, bulbs, plastic and glass parts, etc.)
After-warranty service is always provided by our service centre according to individual agreement. Contact: info@gastroprocessor.com
5. Complaints
Any complaints are accepted only in written form to our e-mail info@gastroprocessor.com
6. Transfer of ownership and risk of damage to the goods
All goods remain the property of the seller until their value has been paid in full.
7. Termination of the contract
7.1 The contract cannot be terminated. The parties may withdraw from the contract if the contract so provides.
7.2 After payment, the customer has the right to cancel the accepted price offer in writing if the supplier does not meet the agreed delivery conditions specified in the price offer or under the contract. In the event of such cancellation, the customer is obliged to compensate the supplier for the damage incurred by this action. Damage is considered to be in particular actual damage, lost profit and related costs. The supplier shall exercise the right to compensation for damage in particular, but not exclusively, in the case of production of goods “to order”, the purchase of goods that had to be procured at the customer’s request or in the case that demonstrable costs have already been incurred in connection with the securing of the goods.
7.3 The Supplier has the right to cancel the order, or part of it, if the goods are no longer manufactured or delivered, it is not possible to deliver them on time or properly due to force majeure or the price of the goods has changed significantly on the part of the Supplier. If any of the above situations occur, the Supplier will immediately contact the Customer in order to agree on further action. If the order is cancelled by the Supplier and the Customer has already paid part or all of the agreed price, this amount will be transferred back to his account.
8. Consent to the processing of personal data
By subscribing to the newsletter and filling out any contact form, you voluntarily grant your consent pursuant to Article 6(1)(a) of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of physical persons with regard to the processing of personal data and on the free movement of such data to FTP ENGINEERING s.r.o. with its registered office at: Pri Hrubej Luke, 1, 84102, Bratislava, Company ID: 35977558
- processing of personal data that you fill in on the company’s website in the newsletter subscription section and also in the contact form for writing a message to our company in the following scope: name, email address, subject of the message and telephone number for the purpose of sending information related to the promotion of our company.
I acknowledge that I may revoke any consent at any time by sending a written revocation to our company’s registered office address or our company’s email address.